StruMedia offers a wide variety of Process Design Services. Our hands have helped Support, Field Service and Professional Services operations.
Our proven service design process leverages input from key stakeholders within the organization and real world observation to determine the changes necessary to optimize service processes. In addition, we will align processes with industry standards and best practices to ensure your success.
StruMedia can help you design your service processes from scratch or re-engineer existing processes to take your organization to the next level of performance. We leverage our expertise and experience to align your new processes with industry standards and best practices, thereby ensuring your success.
Service design process and reengineering projects typically include:
Complete review of all detailed processes.
Analysis and identification of failure points in current processes.
Process redesign and creation of new process flows and descriptions.
Alignment of new processes to industry standards and best practices.
Determination of any systems impact and required enhancements.
Analysis of resource requirements necessary to execute new processes.
Change management training and roll out to the organization.
Creation of measures of success and key performance indicators.
Monitoring and tracking of performance to ensure success.